Qvidian Community

Why join the Qvidian Community?  http://www.qvidian.com/community

The Qvidian Community provides you with 24/7 connection to information posted by the experts, best practice resources, and the ability to connect with other Qvidian users.

Here are some of the things that you can do within the online community:

 Request technical support.  Report a problem to the Qvidian Support team any time!

 Submit a product enhancement request.  Post your ideas for Qvidian product development—or lend support to the requests that have been posted by other Qvidian users.

 Access best practice guides and tutorials.  Navigate the libraries area to find resources that can support your “how do I” requirements.

 Attend an instructor-led solution web orientation. Qvidian’s web orientations are not a substitute for Qvidian training; however, these instructor-led sessions provide great orientation for new users who are scheduled for training, or a topic refresher for users who have gone through training.

How do I access the Qvidian Community?

The Qvidian Community is accessed from the Qvidian web site at http://www.qvidian.com/community.  You will need a user ID and password to access the Qvidian Community.  Please note that this is not the same user ID and password that you use to access your Qvidian database and solution.

On the Qvidian web site, you can request a user ID and password.  Your Qvidian Community user ID and password will be sent to you by email.  This typically takes a business day.
  
From the Qvidian Community web page, you can login, join the community, and request a new password. 

What resources are available in the Qvidian Community?

The Qvidian Community provides you with 24/7 access to resources and the ability to communicate with experts and others within the community.

 
Logon to the Qvidian Community and navigate the tabs to access the following resources: 

 Community Training.  Provides an orientation to the Qvidian Community resources.

 Cases.  Submit a request for technical support, manage open support requests, and   view closed cases.  You can also request support by clicking on the Log a Case link with life preserver ring to the left.

 Solutions.  Search for solutions to solve common product issues.

 Ideas.  Suggest new product ideas and vote for ideas posted by other customers.  You can also submit a request by clicking on the Submit a Feature Request link.

 Answers.  Ask questions to other community members and engage with peers.

 Libraries.  Download best practice guides and view recorded topic tutorials.  Access to many of these resources is also provided within the online help.

 Web Orientations.  Attend a live web orientation to prepare for scheduled training, or to refresh the lessons learned in training.