Pragmatech Customer Support Services
Support and maintenance services for Pragmatech products are provided under a renewable annual maintenance support. These services provide you with access to customer support, the Online Help Desk, and software upgrades.
Pragmatech Software and User Guide Download
From the Kadient Software Updates web page, you can download Pragmatech software and user guides upon initial purchase, and with an active maintenance agreement, obtain software updates.
Click here to download Pragmatech software and documentation from the Kadient website.Pragmatech Online Help Desk
Kadient provides you with 24/7 access to the Pragmatech Online Help Desk knowledge base offering: technical tips for Pragmatech RFP and proposal software solutions; best practices in using Pragmatech solutions and in managing the RFP or proposal process in general; error codes with resolutions, and configuration/installation guidelines for the Pragmatech software solutions.
Click here to visit the Pragmatech Online Help Desk on the Kadient website.Pragmatech Support Services
The Online Pragmatech Help Desk Desk is available to you 24/7. And when hands-on assistance is required, you can receive support from Kadient’s Pragmatech Support Services team during the following hours of operation through telephone or email support:
| Zone |
Coverage Hours |
Coverage Days |
Contact Information |
| US |
9:00 am to 6:00 pm US Eastern Time |
Monday to Friday
Excluding Kadient and observed US holidays*
|
1.888.773.6057
support@kadient.com
|
| UK & EMEA |
9:00 am to 5:30 pm GMT |
Monday to Friday
Excluding observed holidays
|
44 1256 698439
europesupport@pragmatech.com
|
| APAC & Australia |
9:00 am to 5:30 pm Australian Eastern Time |
Monday to Friday
Excluding observed holidays
|
61 2 9287 2300
APACsupport@pragmatech.com
|
*U.S. Holidays: New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and the day after, Christmas Day.